Shipping & Returns
Shipping Policy
Shipping Cost
Free shipping on orders over €100.
Estimated Shipping and General Delivery Times
Order Processing: Most in-stock products are processed within 1-2 business days. Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. After processing, orders are shipped via DPD or another major carrier. Once your order ships, you will receive an automated email with your tracking details.
General Delivery Times:
Order Processing: Most in-stock products are processed within 1-3 business days. Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. After processing, orders are shipped via DPD or another major carrier. Once your order ships, you will receive an automated email with your tracking details.
General Delivery Times:
E-Bikes: Expected delivery within 1-10 business days, depending on your location.
Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.
Pre-Order Shipping: For pre-order items, the total shipping time is calculated by adding the estimated shipping date on the product page to the standard delivery time for your region.
Important Notes on Delivery Times
Carrier Handling and Delivery Date Management: Once the carrier has your package, we cannot control the delivery date. Delays may occur, but the package typically arrives as indicated by your tracking number.
Remote Area Deliveries: Deliveries to remote areas may take longer. The estimated delivery time will vary based on your address.
Clarification on Delivery Estimates: Any delivery date we provide is an estimate. We are not liable for loss or damage due to unavoidable delays.
Handling of Returned Packages: If a package is returned due to failure to pick it up on time, incorrect address, or other reasons, we reserve the right to charge you twice the delivery cost for redelivery or refund.
Possible Delays Due to Special Circumstances: Shipping times may be longer during peak order periods, new product releases, or restock periods. We will update you on these conditions on the product page and via email. We strive to process orders promptly and appreciate your understanding if delays occur.
Return & Exchange Policy
Final Sale Policy for Pre-Owned eBikes
All refurbished eBikes are sold "AS-IS" after thorough inspection. We do not accept returns or exchanges except in cases of significant misrepresentation of core specifications.
🚫
No Change-of-Mind Returns
All sales are final once collection/delivery is completed.
✅
Pre-Delivery Verification
We provide 5-point inspection report before dispatch:
Frame integrity check
Battery power-on test
Motor engagement verification
Brake functionality test
Wheel true inspection
⚠️
Limited Exception
Returns may be considered ONLY if:
Major specification discrepancy (e.g. wrong motor type)
Evidence provided within 48 hours of receipt
Under the Consumer Rights Act 2022 (Ireland):
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All goods must match their description - we provide full specification sheets
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All goods must be roadworthy - confirmed by our safety inspection
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"As-is" sales are permitted for secondhand goods - clearly stated at point of sale
📝 Return Process (If Approved)
1. Email issue report to: support@webuybikes.ie within 48 hours
- Include: Order number, photo/video evidence, odometer reading
2. We arrange collection within 3 business days
- €80 collection fee deducted from refund
3. Technician verification at our workshop
- Decision within 3 business days
4. If approved:
- Refund = Purchase price - €80 collection - €50 verification fee
- Processed within 14 days
5. If denied:
- Bike returned at customer's expense
- €50 verification fee applies
For specification discrepancy reports ONLY:
📧 support@webuybikes.ie
Include in subject line:
"RETURN REQUEST - [Your Order Number]"
⚠️ Critical Notices
❗ Pre-Delivery Inspection: Customers may request to view the inspection report BEFORE payment completion.
❗ Test Ride Policy: We strongly recommend €50 trial service for thorough evaluation before purchase.
❗ Modification Void Policy: Any post-purchase modifications void all return eligibility.